Product Playbooks

Step-by-step builds for courses, coaching, downloads, and memberships.

222 guides

Workshop or webinar: what the word does to your price and your room
Product Playbooks

Workshop or webinar: what the word does to your price and your room

The same ninety minutes, two different sets of expectations. How the name changes who books, what they bring, and what you can charge.

8 min readSep 18, 2026
Selling a season ticket to your webinar series instead of six seats
Product Playbooks

Selling a season ticket to your webinar series instead of six seats

Six sessions bought once beats six separate decisions. How to price the series, handle the ones people miss, and keep the room full to the end.

9 min readSep 15, 2026
Run a versioned download with a changelog your buyers can see
Product Playbooks

Run a versioned download with a changelog your buyers can see

Replacing the file updates it for everyone who already bought. Use that properly and updates stop being a chore and start being a reason to buy.

7 min readSep 15, 2026
You post it yourself, so how does the buyer get a tracking number?
Product Playbooks

You post it yourself, so how does the buyer get a tracking number?

store.fan never touches the parcel and prints no carrier labels. Here is the manual dispatch routine that still reads as professional from the buyer's side.

8 min readSep 14, 2026
Should you add a tip product, and how to tell if your audience fits
Product Playbooks

Should you add a tip product, and how to tell if your audience fits

Tips suit some audiences and quietly cheapen the page for others. How to tell which one you have, and where to put the card if you do.

8 min readSep 13, 2026
How to sell course seats to a company without an enterprise system
Product Playbooks

How to sell course seats to a company without an enterprise system

One buyer, several learners, a purchase order and a VAT number. How to handle a team sale with order-form questions and a bulk code.

9 min readSep 11, 2026
Selling STL files: print settings, licences and the update habit
Product Playbooks

Selling STL files: print settings, licences and the update habit

Print settings, licence wording, supported and unsupported versions, and the update habit that turns one-time buyers into people who wait for your next model.

9 min readSep 10, 2026
Why your slot is only held once the payment has actually cleared
Product Playbooks

Why your slot is only held once the payment has actually cleared

Unpaid holds are how a calendar fills with people who never turn up. What happens between the click and a confirmed booking, and why the order matters.

8 min readSep 10, 2026
A playbook for signed prints and limited runs you can actually pack
Product Playbooks

A playbook for signed prints and limited runs you can actually pack

Edition sizes, numbering, personalisation requests and the packing that stops a print arriving bent, all decided before you take the first order.

9 min readSep 9, 2026
Should you post abroad? A decision guide for very small shops
Product Playbooks

Should you post abroad? A decision guide for very small shops

Customs forms, longer queues and one delivery fee that has to cover both. How to choose the countries you accept, and how to decline the rest politely.

9 min readSep 8, 2026
Writing a returns policy for a shop run from your kitchen table
Product Playbooks

Writing a returns policy for a shop run from your kitchen table

What to promise, what to refuse, and how to word it so that a return costs you the postage rather than an evening of argument.

8 min readSep 6, 2026
What to do when your paid community has gone completely quiet
Product Playbooks

What to do when your paid community has gone completely quiet

Silence is usually a format problem, not a member problem. Six things worth trying before you refund everyone and close the thing down.

8 min readSep 3, 2026
The private order page, and why buyers keep coming back to it
Product Playbooks

The private order page, and why buyers keep coming back to it

Not an attachment that gets lost in a phone. What lives on the page, what you can change after the sale, and how to send buyers back to it.

7 min readSep 2, 2026
Three pinned announcements that tell new members exactly what to do
Product Playbooks

Three pinned announcements that tell new members exactly what to do

Three pinned posts do the work of a welcome email, a rulebook and a map. What goes in each, and when to rewrite them.

8 min readSep 1, 2026
Selling a printed thing and a file in the same order, without confusion
Product Playbooks

Selling a printed thing and a file in the same order, without confusion

The download lands the second they pay and the parcel follows next week. Here is how to set that expectation so the wait never reads as a mistake.

8 min readSep 1, 2026
What to do when a member wants to pause rather than cancel outright
Product Playbooks

What to do when a member wants to pause rather than cancel outright

Summer, surgery, money. How to handle a pause request when the only tidy answer available is cancel now and come back later.

8 min readAug 31, 2026
The paid Q&A: the live product you can run with twenty people
Product Playbooks

The paid Q&A: the live product you can run with twenty people

No slides, no funnel, just questions collected at checkout. It is the lightest live product you can put on a storefront and still charge for.

8 min readAug 31, 2026
Paid office hours: the easiest booking product a consultant can sell
Product Playbooks

Paid office hours: the easiest booking product a consultant can sell

Thirty minutes, one price, no proposal. How consultants turn scattered advice requests into a slot people can book, pay for and arrive prepared to.

8 min readAug 31, 2026
What to post in a paid community during its first thirty days
Product Playbooks

What to post in a paid community during its first thirty days

A quiet first month is what kills new communities. A day-by-day plan of prompts, replies and announcements that gets members talking to each other.

10 min readAug 31, 2026
A packing day routine for a one-person shop that posts its own orders
Product Playbooks

A packing day routine for a one-person shop that posts its own orders

Batch the posting into one afternoon a week: read the order list, write the addresses, pack in sequence, and tell every buyer their parcel has gone.

8 min readAug 30, 2026
The one-page checklist: the smallest digital product worth selling
Product Playbooks

The one-page checklist: the smallest digital product worth selling

It takes an evening to make and answers one question completely. How to choose the question, price it, and stop apologising for the page count.

6 min readAug 30, 2026
Running a merch drop with a countdown that closes when you say it will
Product Playbooks

Running a merch drop with a countdown that closes when you say it will

A dated drop pulls scattered orders into one packing session. How to plan the stock, run the countdown and close on time without a queue of exceptions.

9 min readAug 28, 2026
A membership for a local class or club that meets in a real room
Product Playbooks

A membership for a local class or club that meets in a real room

Yoga on Tuesdays, a running club, a choir. How to run the payment side online while the thing itself stays firmly offline.

9 min readAug 27, 2026
Selling contract and invoice templates as a pack to freelancers
Product Playbooks

Selling contract and invoice templates as a pack to freelancers

Contracts, scopes and invoice templates sold as one pack, plus the disclaimer wording and the file habit that keep you out of trouble.

9 min readAug 27, 2026