Your audience is not a funnel — it is a set of buying situations
Map different reasons people follow you and give each group a relevant path towards your products.

Someone finds you through a useful post, follows for your perspective, then disappears when you mention your product. Another person has been waiting for a practical template. A third likes your work but is not ready to spend yet. They are all in the same audience, but they are not in the same buying situation.
Start with the reason someone is following you
Follower count tells you how many people have chosen to keep seeing your work. It does not tell you what they want from you today. One follower may be collecting ideas for a problem they expect to solve later. Another may be comparing several options. Someone else may simply enjoy your free work and have no intention of buying.
- 1Write down the recurring problems your content helps people understand or solve.
- 2For each problem, list the situation that brings someone to it: starting, choosing, fixing, practising or getting personal support.
- 3Note the evidence you can see in replies, questions, downloads, calls or previous purchases.
- 4Give each situation one useful next step rather than sending everyone to your most expensive offer.
Use buying situations instead of vague audience labels
Labels such as “creatives”, “small businesses” or “people interested in productivity” are too broad to choose an offer. A situation contains a problem, a level of urgency and a preferred type of help. Those details make the path more specific.
| Buying situation | What they may need next | Relevant path |
|---|---|---|
| They are exploring the problem | A clear explanation and a low-friction way to continue | A useful free resource or email series |
| They want to do the work themselves | A defined method with materials they can use immediately | A digital download, template or ebook |
| They want structure and progression | Lessons, demonstrations and a sequence to follow | An online course or membership |
| They have a specific obstacle | A conversation focused on their circumstances | A coaching call or paid diagnostic |
| They want support from peers | A place to ask questions and keep showing up | A community or group programme |
Build paths around readiness, not pressure
A relevant path does not mean adding urgency to every message. It means answering the question the person is already asking. If they are still working out whether the problem matters, a detailed sales page may be premature. If they have already asked which template to use, another broad introduction may waste their attention.
You can make these paths visible from your store.fan link-in-bio page. Instead of listing every product in one undifferentiated column, group links by the job they help with: “learn the basics”, “get the template”, “work with me” or “join the ongoing support”. The labels should describe the visitor’s need, not your internal product category.
Match the message to the moment
The same product can be introduced in different ways, depending on the situation. A course can be described as a step-by-step route for someone who is stuck at the beginning, or as a way to replace scattered advice for someone who has already tried several approaches. The product has not changed; the reason for considering it has.
- For explorers, explain the problem in plain language and show what changes when it is addressed.
- For active do-it-yourself buyers, show what is included, what they can make and what level of experience is assumed.
- For comparison shoppers, make the boundary clear: who the product is for, who it is not for and what it does not include.
- For people seeking personal help, describe the conversation, preparation and outcome rather than promising a general transformation.
- For existing buyers, offer the logical next step instead of repeating the first sale.
Let your storefront carry some of the sorting
Your content can point to a situation, while the storefront helps someone choose the format. On store.fan, you can place a focused download beside a course, coaching option or membership, then explain the difference in the product descriptions. A digital download may suit someone who wants an answer they can use alone; a course may suit someone who needs a sequence and demonstrations.
Keep the choices distinct. If two products solve the same problem for the same person at the same stage, explain why both exist or remove one. A larger menu creates more reading and comparison. It does not automatically create more buying.
Start with three or four situations you can recognise from real questions or behaviour. More categories are only useful if they lead to genuinely different next steps. If you cannot explain the difference between two paths in one sentence, combine them.
No. Several situations can lead to the same product with different explanations. You might use one course for beginners and returning practitioners, while changing the example, email or post that introduces it.
Track the actions that belong to the path: a free resource download, an email click, a product visit, a purchase or a booking. Look for movement between steps rather than only counting followers. Store.fan can help keep the buying experience in one storefront, while your own records help you interpret the pattern.
Review the map after people buy
A purchase gives you better evidence than a like. Look at what people bought, what they asked before buying and what they needed afterwards. Someone who buys a template may want feedback next. Someone who finishes a course may want continued practice with peers. Someone who books a call may reveal a repeated problem worth turning into a product.
You do not need to rebuild your audience every week. Review the paths when you launch something, notice repeated questions or see people choosing an unexpected product. Then update the wording, order or follow-up. If you want to turn those follow-ups into a clearer sequence, store.fan’s email marketing tools are available on Pro, alongside features such as discount codes and creator-run affiliate programmes.
Map your buying situations, then give each one a clear home on your store.fan storefront.
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