When something goes wrong
Say yes quickly and keep the customer
A refund handled in an hour costs you one sale. The same refund handled in a week costs you the customer, the referral and a review you'll be reading for years.
Your call, your account
Refund from Stripe directly — nobody has to approve it.
The order tells you everything
What they bought, when, and what they answered on the form.
Message them in place
The inbox sits beside the order, so the reply has context.
Start free
Refunds are issued through your own Stripe account; Store.Fan takes no fee either way.