MONEY CLARITY
A clear refund policy makes difficult sales easier to handle
Set expectations before someone pays: what can be refunded, when, and how to ask. Store.fan gives you a storefront for the offer; your policy gives customers a fair, workable boundary around the money.
01
Decide the boundary first
Choose terms you can actually keep. Consider the product, delivery point, access already used, and a reasonable window for raising problems. A policy is only useful when you can apply it consistently.
02
Put it beside the offer
Do not hide your refund terms after checkout. Place them where people decide to buy, using plain language about eligibility, timing, and how customers should contact you.
03
Keep the promise workable
A clear policy cannot remove every disagreement. It can give you and your customer the same starting point, so conversations begin with an agreed process rather than guesswork.
0%
Store.fan sales fee
14 days
Paid plan free trial
Stripe
Your own payment account
The honest bit — Store.fan will not write your policy or prevent every dispute. You still need to decide the terms, answer customers, and handle payments through your own Stripe account; Stripe’s processing fee still applies.